Are airlines responsible for lost luggage?

What are the airlines' responsibilities when your bag is lost? Once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags' contents - subject to depreciation and maximum liability limits.



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You may be entitled to compensation. Citing the U.S. Department of Transportation (DOT), she says airlines are responsible for up to $3800 for lost or delayed luggage on domestic flights.

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If an airline doesn't deliver your luggage when you get off the plane, you're entitled to claim reimbursement of reasonable expenses while your baggage is delayed.

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You'll need to submit a new claim now that the bag is truly lost, and this process tends to be more detailed. Most claim forms will ask you to list everything that was in the bag, including purchase dates and even original receipts for items over a certain dollar amount.

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File a missing baggage report Ensure the report has your local address and contact information, and be sure to get the phone number of the lost luggage desk and a reference or tracking number. Many airlines have everything in the system for easy tracking.

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Usually, they appear somewhere within a day or two and go on to be reunited with their owners. With most airlines, passengers qualify for compensation after their bags are lost for more than 24 hours to cover necessary expenses. However, in around 5% of cases, the bags never come back.

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Lost luggage on US flights: What To Do?
  1. Hold onto your file reference number that the airline provided you. ...
  2. Keep your receipts if you have to replace necessary items. ...
  3. Assemble a detailed list of contents for your lost bags. ...
  4. File a claim with the airline for compensation.


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When it came to airlines that lost the most baggage, that same study found that Atlanta-based Delta Air Lines came in ninth out of 17 major airlines. “Of all national airlines, American Airlines lost the most bags in 2022, losing 850 bags per 100,000.

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Odds are slim your airline will lose your luggage. According to the Air Travel Consumer Report issued by the U.S. Department of Transportation, you face less than a 1 percent chance that a major airline will misplace your bags; in 2022, there were only about 7 reports of mishandled bags per 1,000 passengers.

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You can report or submit a claim for stolen, lost or missing items on the Transportation Security Administration's website.

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Passengers may return to the airport to pick up their item or may approve someone else, in writing, to do so. Items can be shipped back to the owner at the owner's expense.

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But what about the other 3%? While this may seem like a small percentage, millions of bags flow through airports yearly, so 3% of millions of bags creates mountains of lost luggage. Instead of throwing everything in the dump, airlines actually sell or donate these bags, and yes, you can buy the lost treasures inside.

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Consider filing a lawsuit against the airline in small claims court. Small claims courts handle a wide variety of property-related lawsuits which include lawsuits for lost luggage by an airline. Small claims court is also an affordable and user-friendly way for you to sue an airline for lost or delayed luggage.

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You have the legal right to claim compensation from the airline if your checked-in luggage is delayed, lost or damaged. You only have the right to claim for a problem with cabin baggage if it's the airline's fault.

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The leading cause of lost luggage is the mishandling of the bags between flights or from the sorting office to your airplane.

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Here's the ranking of US airlines from MOST complaints in May 2022 to LEAST complaints in May 2022:
  • American Airlines (575 complaints)
  • United Airlines (400 complaints)
  • Frontier Airlines (301 complaints)
  • Delta Air Lines (281 complaints)
  • Spirit Airlines (269 complaints)
  • JetBlue Airways (244 complaints)


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When layover flights are booked with the same airline, your baggage will be automatically transferred through to your final destination. However, if the two flights are with different airlines, you may have to claim and re-check your baggage during your layover.

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Airlines are legally required to compensate you for lost items and any baggage fees you paid.

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