The basics of ratingsAfter each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.
People Also Ask
Uber's Integrity Helpline is available 24 hours a day, 365 days a year in most languages. Reports can be filed by phone or online and can be anonymous.
No, they won't. It's very difficult for the driver to know who left them a 1 or 2 star rating since Uber takes care not to give the driver a lot of information about their ratings, and never anything that would let you associate a rating with any given rider.
Threatening and rude behaviorAggressive, confrontational, and harassing behavior is not allowed. Don't use language or make gestures that could be disrespectful or threatening.
We escalate cases to a trained team for investigation and review before making refund decisions for requests that are: Not filed in a reasonable time frame. For high-value orders. For orders with alcohol items.
If driver-partners want to raise a grievance about any actioning, they can do so by calling the Uber support team. Their case would be looked into and they would be updated within the next 24 hours. Only exceptions are cases related to safety, where it might take longer to investigate (up to a maximum of 5 days).
What is a Good Uber Rider Rating? Any rating above 4.7 is good to excellent. While a 5 star rating is the best you can get, it is virtually impossible to maintain. Drivers try to rate honestly, but sometimes you get the short end of the stick and catch them on a bad day, or do something they might not like.
Rating qualityA driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city.
Exhibiting aggressive, confrontational, or harassing behavior. This includes: Using language, making gestures, or taking actions that could be disrespectful, threatening, or inappropriate.
Uber is committed to protecting the privacy and security of our users' data. With limited exceptions like emergencies, we require a valid and sufficient legal process from official government agencies before we disclose any information about our users.
The agents review the submitted complaints and then potentially call the passenger directly to obtain more information. The goal of a car accident investigation is to determine whether the Uber driver may have been at fault for the crash. This will determine where the compensation will come from.