That’s an excellent question, as the policy can be confusing and has changed over time.
The short answer is: It depends on the specific Marriott brand, location, and your elite status level. There is no single global policy for all 30+ Marriott brands.
Here’s a detailed breakdown to help you know what to expect:
1. By Brand Tier (General Trend)
- Luxury & Premium Brands (Ritz-Carlton, St. Regis, JW Marriott, W Hotels, etc.): Complimentary bottled water is almost always provided in the room upon arrival and replenished daily. It’s considered a standard amenity.
- Select-Service & Mid-Tier Brands (Courtyard, Fairfield Inn, SpringHill Suites, Four Points, etc.): This is where policies vary the most. Many of these brands have removed complimentary bottled water from rooms as a standard offering to reduce plastic waste and costs. Instead, they often have filtered water stations in the lobby or a market where you can purchase water.
- Extended Stay Brands (Residence Inn, TownePlace Suites, Element): These often provide a few bottles upon arrival as a welcome, but not necessarily daily replenishment. Element hotels, with a wellness focus, always have water filtration stations in the lobby.
2. By Elite Status (A Key Factor)
For Marriott Bonvoy members, complimentary water is a confirmed benefit at certain status levels, regardless of the brand’s standard policy.
Platinum Elite, Titanium Elite, and Ambassador Elite: The terms state you are entitled to “Complimentary bottled water