At what point does an airline have to compensate you?

The airline is required to compensate you for a canceled flight if you were notified less than 14 days before your original scheduled departure date. However, compensation is not required if the airline proves that extraordinary circumstances (e.g., weather) caused the cancellation.



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The airline is required to compensate you for a canceled flight if you were notified less than 14 days before your original scheduled departure date. However, compensation is not required if the airline proves that extraordinary circumstances (e.g., weather) caused the cancellation.

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For the most part, it's up to individual airlines to decide how to compensate their passengers after a delay. “There's no specific policy on compensations, said Shaiy Howard, president and CEO of Travel by Shaiy, a travel agency based in South Florida. Just keep in mind that all airlines vary.

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Passengers are also entitled to compensation if they are delayed on the ground upon arrival, with a $50 credit for a delay of one to two hours, a $125 credit for a delay of two to three hours and a $200 credit for a delay of three hours or more.

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So if your flight is delayed by 2 hours, there is no compensation. However, you can make a different claim. For example, if your flight is delayed by two hours or more, your airline must take care of you by offering you support services. These can be very different.

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But as a rule of thumb, only expect compensation when the delay is the airline's fault and lasts longer than three hours. If the delay arises from inclement weather, issues at the airport,or other circumstances outside the airline's control, you won't be eligible for compensation.

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However, if your first flight is delayed for more than 3 hours, you may be entitled to compensation from the airline that caused the delay. In addition to compensation, the airline must offer you a choice between: Reimbursement of your ticket and a return flight to your departure airport if you have a connecting flight.

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It's 400% for over four hour arrival delays with the same $1,550 limit. These are the amounts airlines must pay by law. They can pay more if they choose to. Airlines must offer the compensation at the airport on the same day.

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For delays five hours or longer, the airline must refund your ticket, and if you missed a connecting flight due to the delay, the airline must provide transportation to the connecting airport.

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In the event an airline refuses to acknowledge your claim, you need to seek legal advice or file a complaint with the airport's authority. However, you need to understand the reasons for the denial of the claim. Sometimes the extraordinary circumstances are legitimate.

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To receive compensation, you must file a claim with the airline for the delay, and the delay must have been caused by a factor within the airline's control (so a weather delay wouldn't count).

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There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed, the DOT states. Each airline decides what it will offer customers for significant delays within its control.

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When a flight delay occurs, you are entitled to assistance and a choice between rerouting, reimbursement, or rebooking. If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding.

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According to the DOT, airlines are not required to provide money or other compensation when flights get delayed, regardless of how late they are.

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Under EC 261, you could be entitled to file a delayed flight claim for up to €600 cash flight compensation if… You arrived at your destination more than 3 hours later than planned. You checked in for your flight on time (generally no less than 45 minutes before departure).

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Traditionally a pilot at a regional airline might start out earning less than $50,000 per year, but get hired on by a major airline and that goes up quickly into the six figures, and well over $300,000 for senior captains flying widebody aircraft overseas. Some earn over $400,000.

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Compensation claims will not be accepted for delays less than 3 hours (on arrival). If your flight has been cancelled or delayed 3 hours or more (on arrival) and is caused by a reason within the control of Ryanair, you may be entitled to compensation, click here.

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If your flight has been cancelled or delayed 3 hours or more (on arrival) and is caused by a reason within the control of Ryanair, you may be entitled to compensation, click here. Expenses claims will not be accepted for delays less than 2 hours.

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Measuring delays
The standard airline measure is to use 'gate-to-gate' – the times that the aircraft starts and stops moving (however, for the purposes of EU compensation, under EC 261/2004, a court has ruled that the arrival time is when at least one door is open).

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If airlines cancel a flight for any reason, passengers are legally entitled to a full refund, including for ticket price, taxes, baggage fees, extra charges and ancillary fees.

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