Can a hotel reverse a charge?

In short, a chargeback is a transaction reversal. The guest's bank initiates them to get money back when travelers dispute a charge on their credit card. While this may sound like a refund, it isn't. Service providers (e.g. your hotel) can offer refunds from their side.



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Chargebacks exist for a good reason – to protect cardholders from fraud or lack of service – but unfortunately, they can also be used simply as a means of not wanting to pay for something; in our case, hospitality.

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Many hotel stays are refundable as long as you cancel within at least 48 hours. But some aren't. If you leave without making any arrangements, the hotel probably will charge you for the full stay. Experts say hotels consider refund requests on a case-by-case basis.

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If a hotel refuses to refund customer payments, the Federal Trade Commission (FTC) may step in via an enforcement action.

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Generally speaking, a hold will be released within 24 hours of checking out. But sometimes, it can take up to a week to see the charge disappear. Why does this happen? You might be tempted to blame the hotel, but it actually comes down to the card issuer.

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Technical glitches in the hotel's payment processing system or errors in entering credit card information can result in duplicate charges. In other cases, miscommunication between hotel staff members or failure to properly reconcile transactions can lead to double billing.

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If you cancel your booking with less 48 hours to go before your reservation date, you risk paying one night's fee instead of getting a refund. This policy applies to all Marriott hotels in the United States, Canada, Caribbean and Latin America, unless they state otherwise.

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