You can also block Dashers from delivering orders from your business if you do not want the Dasher to return to your store. With this input from merchants, we can help ensure the best experience for our partners and consumers.

Yes, a restaurant has the absolute right and the technical capability to ban a specific DoorDash driver from their establishment. This is usually done through the DoorDash Merchant Portal or the tablet-based Order Manager app. If a driver is rude, unprofessional, or repeatedly late, the restaurant manager can select that driver’s profile and choose to "block" or "rate poorly." Once blocked, that specific driver will no longer receive order "pings" for that restaurant, effectively removing them from that location's delivery pool. In severe cases involving safety violations or theft, a restaurant can report the driver to DoorDash corporate, which may lead to a platform-wide deactivation. Drivers are typically not notified that they have been banned from a specific store; they simply stop seeing orders from that merchant. This system is designed to allow restaurant owners to maintain a professional environment and ensure their food is handled by reliable couriers.