The answer is yes! Both guests and Hosts can decline trip change requests. If you decline, the proposed changes don't take effect, and the existing reservation details remain as is.
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If your reservation request is declined by the host or expires (hosts have 24 hours to respond), no charge is made for the reservation and you're free to book another place to stay. Find out more about checking the status of your reservation.
If your reservation request is declined and the listing for the stay shows that it's still available, the host's calendar may not be up-to-date or they may want reservations of a different length or time.
The Airbnb Strict cancellation policy allows guests to receive a full refund if they cancel within 48 hours of booking and at least 14 days before a listing's check-in time. In the event of a cancellation within 48 hours, the guest is only entitled to 50% refund, regardless of how far out the check-in date is.
The cities mentioned — which also included San Antonio, Nashville, Denver, New Orleans, Seattle and Orlando — all saw revenues drop at least 34.8% from May 2022 to May 2023, according to Gerli's calculations. The city with the biggest decline was Sevierville, Tennessee, which suffered a drop of 47.6%.
Someone from our team will step in to help resolve the issue. If we find it's an issue that's supported by AirCover for guests, we'll help you find a similar place, depending on availability at comparable pricing. If a similar place isn't available or you'd prefer not to rebook, we'll give you a full or partial refund.
Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.
Guests who cancel will receive an automatic refund if your cancellation policy permits it. Even if it doesn't, they may qualify for a refund under our Rebooking and Refund Policy, or if there's an extenuating circumstance.
What should you do if a host asks you to cancel a reservation? If your host lets you know that they can't accommodate your stay anymore, don't cancel for them, Airbnb's website advises. Instead, send [the host] a message asking them to cancel. That way, you'll be eligible to receive a full refund.
If the host cancels the booking shortly before your stay or does not give you access to the lodging, you can expect an Airbnb refund. If, at the start of the booking, the property is not generally clean and sanitary, contains safety or health hazards, or has vermin or undisclosed pets.
Airbnb usually does side with the guest because they need more guests to fill all the properties on their platform. But you can fight certain things even if it takes call after call to customer service and hours on the phone. You should have direct booking for repeat guests, but you'll still need Airbnb/VRBO.