Can Airbnb host respond to guest review?

You can post a public response to a review that someone has left for you within 30 days after the review has been published.



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How to handle bad reviews on Airbnb
  1. Never take it as a personal attack.
  2. Cool your head and get perspective. Don't act on impulse.
  3. Acknowledge it and apologize.
  4. Address the issue.
  5. The rest of your response should be professional, polite and concise.
  6. It is always good to end on a positive note.


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Can an Airbnb Review be Deleted? In the absence of specific details about what might have gone wrong or who might have been at fault, there is no chance of removing a negative review. Similarly, Airbnb does not allow hosts to delete unfavorable or critical reviews submitted by guests.

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Even if the negative review is aggressive or hurtful, you should thank the guest for taking the time to give feedback using their name in the introduction. Speaking directly to them shows that you took the time to read their review carefully. Also, take a minute to remember that all feedback is valuable.

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Reviews are only posted after: Both parties have submitted their reviews, or. The 14-day period has ended—whichever comes first.

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Apologize when appropriate but don't take responsibility for things that weren't your fault. Show compassion and empathy for the customer. Offer to talk it over. If this is the first you're hearing of the complaint, invite the customer to email or call so that you can try to sort out the matter with them.

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Examples Of Reviews For Bad Guests on Airbnb Sadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.

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Airbnb allows guests and hosts to leave star ratings and written reviews for each other within 14 days after check-out. Neither guests nor hosts can see the other's review until both have been submitted or until the 14-day review period has ended. This is so both parties can be as unbiased and impartial as possible.

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Airbnb says there are three main reasons that listings get permanently suspended. According to them, hosts can get suspended if their listing is in the bottom 1% of Airbnb review ratings if they have repeatedly broken Airbnb's Terms of Service, and if they have had multiple accounts or listing suspensions in the past.

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Airbnb holds hosts to a strict 5-star-or-bust expectation. They take any review that is less than 5-stars to indicate that there are major problems with a property or host. In fact, if a host's account average drops below a 4.8-star rating, then they lose their Superhost status.

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