Can an airline ask what my disability is?

Generally, airline personnel may not ask what specific disability the person has, but they can ask questions regarding the person's ability to perform specific air travel-related functions, such as boarding, deplaning or walking through the airport.



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Airline Passengers with Disabilities Bill of Rights A person with a disability may have a physical or mental impairment that impacts a major life activity - such as walking, hearing, or breathing. This may be on a permanent or temporary basis.

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Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. Customers who are traveling with assistance and emotional support animals qualify for preboarding.

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For example, a carrier may ask the passenger: “How does the requested wheelchair service assist with your disability?” If the passenger does not have a disability, the carrier may refuse to provide the wheelchair service.

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Download and complete a Notification Card to be provided to the TSA officer who will be conducting your screening. The Notification Card is intended to describe your health condition, disability or medical device to the TSA officer in a discreet manner, helping to ensure your privacy.

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Airlines must accommodate the needs of air travelers with disabilities. The Air Carrier Access Act (ACAA) is a law that makes it illegal for airlines to discriminate against passengers because of their disability.

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4. Don't forget to tip. Thank a wheelchair attendant with $3 to $5, or more if he or she helps with luggage or spends extra time with you. For an electric cart, tip $2 to $3.

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ICAO Vocabulary 5 and 6: Passengers with Restricted Mobility (PRMs)
  • Visually Impaired Passengers.
  • Hearing or Speech Impaired Passengers.
  • Passengers With an Intellectual or Developmental Disability.
  • Wheelchair Assistance – WCHR, WCHS, WCHC.
  • Mobility Aids.
  • Other PRMs.
  • Medical Clearances (MEDA)


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Travelers with disabilities with TSA PreCheck® on their boarding passes will receive TSA PreCheck® on-person screening when screened in a standard lane for any reason.

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Skip the queues If you have a disability, you can ask to skip the queue at security as part of your Special Assistance. Alternatively, you can pay a small fee to use priority or 'fast track' security lanes at many airports. It's often cheaper to book this in advance by contacting the airport.

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To use this service, please contact the carrier during the booking process or directly before the flight. You can do it by phone or by filling a special form (among other things, you must provide knowledge about the medical condition of the passenger, including the need to provide him with a wheelchair). Attention!

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This is the assistance that the airport employee provides to the passenger. Disabled persons with reduced mobility may use this service. Depending on the needs of the passenger, the employee can help him in the check-in process and when boarding the plane.

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Does a person who pushes you at an airport get tipped? I tip $5 when I'm being pushed from check-in to the gate, $10 to $20 on return flights when I have to go through customs and the person assisting me also deals with the luggage. The $20 amount is for service above and beyond, obviously.

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If you self-identify as a passenger with a disability who needs additional time or assistance to board the airplane, the airline must allow you to board the airplane before other passengers.

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Very often people with mobility disabilities are drawn to the bulkhead seats or seats at the front of the plane. These seats offer more legroom and can be a good choice.

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