Can I add damage protection after booking VRBO?

Accidental Damage Protection provides travelers with coverage for accidental damage to a rental property during their stay. Our damage protection insurance is offered through Generali Global Assistance must be purchased at least 24 hours before check-in.



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According to an analysis of 100 guest reviews on Trustpilot, charging a refundable damage deposit has the potential to sway guests booking decisions. 6% of guests felt like the damage deposit amount was too high and 8% stated they no longer trust Vrbo after experiencing problems with deposits.

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  1. 100% refund if you cancel at least 30 days before check-in.
  2. 50% refund (minus the service fee) if you cancel at least 14 days before check-in.
  3. No refund if you cancel less than 14 days before check-in.


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You can set a damage deposit amount that your guest will be responsible for if they cause damage to your property. You'll have up to 14 days after a guest checks out to file a claim. We'll charge this amount on your behalf to the traveler's credit card used for the booking.

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If you're not satisfied, you can cancel coverage within 10 days of purchase and receive a full refund.

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If a reservation is within the window for a 100% refund as per the property's cancellation policy, the service fee is automatically refunded when the cancellation is confirmed.

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Vrbo Cleaning Fee Refund If guests cancel their stay before the check-in time, the cleaning fee will be refunded to them in full. But if a guest cancels after their booking has already begun, they won't receive a Vrbo cleaning fee refund regardless of your cancellation policy.

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3. Zero Tolerance for Party Homes. Vrbo has a no-tolerance policy for guests who have an unauthorized party in one of their vacation rentals as well as hosts who allow such events, banning them from the platform.

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When you book and pay through our site, you're automatically protected by our Book with Confidence Guarantee. This guarantee provides a dedicated team to answer questions before and during your trip, payment protection against fraudulent listings, and assistance if the property is significantly misrepresented.

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