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Can I buy a Railcard at a ticket office?

You can also apply for your Railcard by visiting any staffed station ticket office and get your Railcard on the same day!



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Yes. You can buy a 1-year Family & Friends Railcard over the counter at all staffed station ticket offices.

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If you have purchased a digital 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. You cannot travel on discounted tickets until you have received your Railcard.

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Follow. Unfortunately not. You should always check that the discount you expected has been applied before completing your ticket purchase. If you want to apply the discount once the ticket has been bought you will have to cancel your ticket and start again.

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If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.

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Please allow up to 5 working days for your Railcard application to be reviewed. Once approved, a download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.

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Under 'Choose the type of Railcard you would like' you can select if you want a 'Digital' or a 'Plastic' Railcard. You will be asked to provide a digital passport-style photo if you select 'Digital'. You do not need a photo if you have ordered a 'Plastic' Network Railcard.

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Most frequently asked questions. Can visitors to Britain buy a Railcard online? A: Yes, you can.

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You will need to provide a valid passport or UK driving licence or EEA National Identity Card number to prove your date of birth and a digital passport-style photo.

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You don't need to live in Britain or be a UK citizen to be eligible. However, they can only be posted to UK addresses. Buy in person at a staffed railway station (each railcard is different, so it is best to check beforehand with Railcard Help to see if there are any documents that you will need to bring with you).

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No. Just your name, address and basic information is required.

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If you have purchased a digital 16-25 Railcard, in most cases it will be available to use straight away.

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We'll automatically apply your Railcard savings and show you the discounted price. Book your train tickets as a digital ticket, or to be collected at the station. Bring the device your digital Railcard and train tickets are stored on to show to a ticket inspector if asked.

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Unfortunately, you can only have one version of your Railcard – either plastic or digital.

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Time Restrictions The only time you can't use your Two Together Railcard is at morning peak times, ie before 0930 Monday to Friday. Remember, on weekends and public holidays this restriction doesn't apply, so you can get out and start having adventures whatever time you like.

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