Can I cancel a reservation of a guest on booking?

You can't cancel a reservation, only the guest can. Contact them and explain why and ask them to cancel. Worth doing some research beforehand so you can tell them about some alternatives nearby for similar price. If you ask booking.com to do it for you they will charge you for relocation.



In 2026, a host can cancel a guest's reservation on Booking.com, but only under specific, valid circumstances. The platform generally discourages host cancellations to protect the guest experience. Legitimate reasons include a guest’s failure to pay (invalid credit card), a "no-show" after the check-in window, or a guest specifically requesting a cancellation. If you need to cancel due to an error on your end, such as a double booking, you are typically required to contact Booking.com customer service and may be responsible for "reprotecting" the guest—meaning you must pay the price difference for their stay at a comparable nearby property. Always use the "Request to cancel reservation" button in the Extranet to ensure the process is documented correctly and to avoid potential "relocation" fees or penalties to your property's ranking.

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1. If the client paid with a Card online, mark the card as invalid and then you can cancel the booking after 24 hours if the client did not update their card. 2. Ask the client to cancel, then request the cancellation or mark client as No Show.

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If your booking is non-refundable, you can't cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email or the confirmation page under the Bookings section of your account for the cancellation fees.

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When you use the “Request to cancel a reservation” feature, the reservation will be canceled free of charge. In case cancellation fee applies, guests have to contact the Booking.com customer service or manage their reservation directly via the booking confirmation of their account.

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The guest will be charged 50% of the total price if they cancel within 1 day before arrival. The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. The guest can cancel free of charge until 3 days before arrival.

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What is the best excuse to get out of a hotel reservation? If you cancel with more than 24 hours' notice. ... Documentable travel interruption like a storm, or flight cancellation, for example. ... If you're a loyalty member of some standing.

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Provide your reservation information and reason for cancellation: When you speak with a hotel representative, have your reservation number and dates handy. Let them know you need to cancel and the reason why (if applicable). Be polite and respectful, as hotel staff are dealing with a lot of stress during this time.

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If a hotel refuses to refund customer payments, the Federal Trade Commission (FTC) may step in via an enforcement action.

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Depending on the ticket type, often, 'nonrefundable' simply means: The airline will not give you all of your money back if you cancel (true for most basic economy tickets). The airline will not refund your ticket value as cash (it will be remitted as a voucher instead).

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