Can I cancel my reservation on Hopper?

If your hotel reservation has a fully refundable or partially refundable cancelation policy, you can cancel it directly on Hopper.



Yes, you can cancel a reservation made through the Hopper app, but the refundability depends entirely on the specific terms of the ticket you purchased and whether you opted for Hopper's specialized protection plans. In 2026, most standard "Basic Economy" or non-refundable tickets purchased through the app follow the airline's strict "no-refund" policy. However, Hopper is famous for its "Cancel for Any Reason" (CFAR) and "Change for Any Reason" add-ons, which you can buy at the time of booking. If you have these protections, you can cancel your flight up to a few hours before departure directly in the app and receive a significant portion (usually 80-100%) of your money back in cash or Hopper credit, regardless of the airline's rules. If you did not purchase a protection plan, you must navigate the cancellation through the "Support" tab in the app; Hopper will then coordinate with the travel provider (airline, hotel, or car rental) to determine if any credit or refund is possible. To avoid frustration, always check the "Cancellation Policy" displayed on the final checkout screen before you swipe to pay, as Hopper’s automated systems are designed to process these requests much faster than traditional travel agencies.

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You choose between a full or partial refund of your base fare and taxes in the form of a cash refund or, if available, a full airline travel credit (with all cancellation or rebooking fees waived). You can cancel instantly right on Hopper without needing to talk to customer support or the airline!

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With Cancel For Any Reason by Hopper, you'll have the ultimate flexibility for your trip! Cancel For Any Reason allows you to cancel your hotel reservation for any reason up until check-in time. If you cancel you'll get 100% of your base room rate and taxes back.

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Canceling a nonrefundable fare will result in an eCredit for the full amount paid (minus any cancellation fees, depending on fare type and route). However, if you cancel a refundable ticket, you'll get the amount paid refunded back to your original form of payment.

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Covered reasons for Trip Cancellation
  • Medical reasons (unforeseen ailment, injury or death in the family)
  • Inclement weather or natural disasters (tropical storms, hurricanes, etc.)
  • Terrorist attack (in or around where you're planning to visit)
  • Financial default (of a carrier)
  • Involuntary layoff or termination.


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The 24 Hour Cancellation Rule
Many airlines offer a 24-hour cooling-off period as a customer service policy, allowing you to cancel your flight, incurring no fees if you change your mind or otherwise need to cancel within 24 hours of booking. This policy typically applies to both refundable and non-refundable tickets.

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I would like to cancel my booking (including the reference number). Unfortunately, I will no longer be able to make this date/time. Please let me know when you receive this email and if my booking has been canceled. I apologize if this news causes disruption or inconvenience.

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Although airlines must hold a reservation for 24 hours or provide a refund to consumers at their request within 24 hours of making a reservation, airlines are not required to make changes to a ticket free of charge (for example - change your ticket to a different date or correct a misspelled name on the reservation).

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Once a refund has been confirmed and processed, it can take from 3 to 10 business days (excluding weekends and holidays) for the funds to be returned to your account. Hopper will release the funds right away, but it is up to your financial institution to determine when the funds will be available in your account.

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If you'd like to change or cancel your reservation, contact the hotel or online travel agency directly for help.

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What is the 24-Hour Flight Cancellation Rule? Airlines are required by the DOT to refund you your money if you cancel a flight within 24 hours of booking unless they offer a free, 24-hold option on a fare while you're searching for flights.

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If you purchased a round-trip flight and need to change the first leg to a different day, your best bet will likely be to pay the change fee and book a new flight. If you only need to change the return portion of a round trip, however, it may be cheaper to book a new one-way flight than to pay the cancellation fee.

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If you don't turn up for a flight, you will either be rebooked on another flight, charged a cancellation fee or will lose the entire value of your ticket. Which of these happen will depend on the reasons you are missing the flight, the type of flight/ticket you have booked and whether or not you inform the airline.

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