Yes, you can generally cancel one ticket out of two on an American Airlines flight, but the process and outcome depend on several key factors. Here’s what you need to know:
You must call American Airlines reservations (1-800-433-7300) or contact them via chat/social media to split a PNR. You cannot do this online if the booking contains more than one passenger. Once split, each person will have their own record locator, and you can then cancel the desired ticket online or via the agent.
The outcome for the canceled ticket depends entirely on the type of fare purchased: Refundable Tickets: You will get a full refund to the original form of payment. Non-Refundable Tickets: You will not get a cash refund. Instead, the value of the ticket (minus any cancellation fee, if applicable) will be issued as a Trip Credit for future use by the ticketed passenger. Important: American Airlines has eliminated change fees for most domestic and short-haul international flights in Main Cabin and above. However, canc