Tap the profile icon.Tap “Uber One.”Scroll and tap “Manage Membership.”Select “End Membership” and then “End Membership” again to cancel your membership.
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To avoid charges: 1) if you are more than 48 hours before your billing day, cancel in the Uber One section of the app by selecting Manage Membership, then End membership, and then confirming you wish to cancel your membership; or 2) if you are within 48 hours of your billing day, contact Support to cancel.
If Uber charges you $9.99, it's most likely for an Uber One or Uber Pass membership. To cancel Uber One: In the Uber app, tap Account > Uber One. Scroll to Manage Memberships and select End Membership.
Uber One is a new membership that provides Rides as well as Eats discounts for $9.99 per month or $99.99 annually. Tap the link at the bottom of the page to learn more. Uber Pass is only available to existing subscribers - it is not available for purchase by new subscribers at this time.
You are not charged a cancellation fee if you cancel within 2-5 minutes of ordering the ride (the exact time varies depending on your location). You can also cancel without a fee if your driver is over 5 minutes late. UberPOOL rides are subject to a $2 cancellation fee immediately after ordering the ride.
Other fees and exclusions may apply. Membership will auto-renew every month (if you choose a monthly membership) or every year (if you choose an annual membership) beginning on your enrollment date, using your selected payment method.
You can cancel a trip at any time through the Uber app, but may be charged a cancellation fee if you cancel after you're matched with your driver. Cancellation fees pay drivers for the time and effort they spend getting to your location.
Your cancellation rate is based on the number of trips you cancelled out of the total number of trips you accepted. For example, if you've accepted 100 trips and 4 of them were cancelled by you, your cancellation rate would be 4%. High-quality drivers typically have a low cancellation rate less than 5%.
We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.
Trips with higher service fees help offset the lower prices that aim to make rides with Uber more affordable for more people. More trips create more opportunities for drivers. The service fee also funds driver promotions that offer drivers extra earnings and help make Uber more reliable.
Become a member for just $9.99/month. Use your benefits wherever Uber and Uber Eats are available within the US. Uber One may not be available to members on a partner funded pass. Free trial is only available for first time members.
You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.
Since Uber launched Uber One in 2021 for $9.99 per month or $99.99 annually, discounts on rides have been a huge adoption driver. According to Uber's full-year earnings report, Uber One memberships grew 100% in 2022 to roughly 12 million members.
Diamond MembersThe highest tier of Uber Rewards provides access to all the perks of the Gold and Platinum levels along with premium phone support, access to Uber's highest rated drivers, Double Eats points, and premium rides point boost.