Can I contact someone on Airbnb?

When you have a confirmed reservation, you'll have your Host's email and phone number in the messaged thread for your trip. You can send them a message or pop open the Airbnb app and call them.



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Contacting guests attending your Experience Use the message thread to communicate with guests after you receive notification of their booking.

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Setting up a communication strategy
  1. Download the Airbnb app to your phone and turn on notifications. You can receive notifications via text, email, or directly from the app.
  2. Use quick replies. ...
  3. Try scheduled messages. ...
  4. Enlist a Co-Host to help respond to guests if you're going to be unable to monitor your phone or email.


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No, Airbnb will automatically hide email address, phone number or any external (non-airbnb) URL link shared until the booking is confirmed.

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A few days before check-in, it's a good idea to remind guests about the details of their upcoming stay so they can start planning their arrival. You can send these messages up to 14 days ahead using the Before check-in action. You may want to restate the details you shared in your After booking message.

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1. A warm welcome. No matter what kind of day you're having, always greet your guests with a smile when you welcome them to your Airbnb.

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Handing out your actual cell phone number to an Airbnb host asking for phone number is just like handing over the keys to your apartment when a complete stranger asks you for it – and it's a risk you shouldn't take. In the best-case situation, everything goes as planned and everyone's happy.

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You're more than welcome to contact a Host at any time. Sometimes, you'll have to—other times, it's simply a good idea.

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Airbnb's policy on guests leaves it up to the host to specify and encourages hosts to be clear about their limits. Hosts can state the number of people, cost per person, and the number of beds in the property. However, there is a limit of 16 people, to discourage large parties.

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Cleanliness: Guests should not leave the listing in a state that requires excessive or deep cleaning (moldy dishes, soiled carpets, stains from pets, etc.). Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.).

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices. It does allow hosts to install security cameras in or around the property – as long as they're not in private areas like bedrooms or bathrooms, and as long as they are properly disclosed.

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Airbnb recommends offering a minimum of: One towel per guest. One pillow per guest. Linens for each guest bed.

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Highlights
  • Find ways to take your amenities to the next level.
  • Thoughtful greetings, like a welcome basket or handwritten note, go a long way.
  • Share local treats to give guests a unique experience.
  • Practical amenities, like sunscreen, insect repellant, and umbrellas, can save the day.


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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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Airbnb also requires two-factor authentication and clear communication with guests before entering a rented space, so unexpected entries are not allowed. Airbnb host can't come in unannounced to their own property. This is violation of guest privacy.

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