Can I decline a reservation request on Airbnb?

Not a problem—here's how to handle it. Decline the request before it expires within 24 hours—your response rate will thank you! It's one of the factors that helps you become a Superhost. Decide whether to keep the dates blocked or open them up for someone else to book.



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Once a guest sends you a request, you can review the reservation details and decide if you want to accept or deny their request. If you accept the reservation request, the guest will be prompted to complete the booking through a message in their inbox.

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Here are ten key phrases you can use to politely decline requests from guests and clients:
  1. “I apologize for any inconvenience, but unfortunately, we are unable to accommodate that request.”
  2. “I understand your need, but I'm afraid that is not possible at the moment.”


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If your reservation request is declined and the listing for the stay shows that it's still available, the host's calendar may not be up-to-date or they may want reservations of a different length or time.

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A 2021 study of more than 125,000 Airbnb complaints on Twitter found that 72% of the issues were related to poor customer service and 22% were related to scams.

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Hosts are asked to respond to reservation requests, booking inquiries, and all other messages from guests within 24 hours because quick responses build trust in our hosting community, making it easier for guests to find a place to stay.

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If the guest has not instant booked and only sent an inquiry, you're in luck. Denying an inquiry is as simple as hitting the decline button and writing a message to your guest apologizing that you are unable to accommodate them.

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices.

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A 2021 study of more than 125,000 Airbnb complaints on Twitter found that 72% of the issues were related to poor customer service and 22% were related to scams.

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Even if you follow all of our steps, there's no guarantee that you'll eliminate Airbnb spying. Hosts don't need hidden cameras and microphones to spy on you during your stay. They can monitor the Airbnb's WiFi network and snoop on your online activity.

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The Host can then invite you to book in two ways: Invitation to book: Allows you to book for the dates and prices shown when you contacted the Host. Special offer: Host chooses a custom price (or other details) and invites you to book with the new details. You'll have 24 hours to accept the special offer.

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If a guest chooses to provide a profile photo, that profile photo won't be displayed to the host as part of the booking process until after the booking is confirmed.

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I generally just say no to early check-ins. My check in time is 3 PM. I say, “Unfortunately we are usually unable to accommodate early check-ins. It takes the entire allotted time to prepare the unit for the next guests.

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