Read the law to the customer service rep if you have to. Be nice, but firm. But, if you already accepted a voucher for a flight the airline canceled, you are still legally entitled to and can ask for a refund instead.
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Voucher vs. refund. Flight voucher or refund: For all those who do not want a voucher, the following applies: You have a right to a full refund of the flight price. There is no obligation to accept travel vouchers instead of cash.
Refundable fares are generally eligible for a full cash refund. Some tickets, including many basic economy fares, simply cannot be canceled. Some tickets can be canceled for a voucher refund, minus a cancellation fee.
Understanding 'nonrefundable'Depending on the ticket type, often, 'nonrefundable' simply means: The airline will not give you all of your money back if you cancel (true for most basic economy tickets). The airline will not refund your ticket value as cash (it will be remitted as a voucher instead).
Note: While airlines are not required to issue a refund for non-refundable tickets, they are free to do so or they may issue a credit or travel voucher for future use on the airline.
The purpose of the travel voucher is to make claim for reimbursement for travel expenses incurred while on travel status. Only expenses related to the travel should appear on a voucher, including: transportation expenses, mileage, lodging, meals, parking, tolls, etc.
As with a canceled flight, your refund must be paid in cash within 7 days by means of electronic bank transfer, bank orders, or bank checks. The airline may also offer you compensation the form of vouchers or services, but only with your signed agreement.
Airlines are not required to offer both a hold and a refund option. Check your airline's policy before purchasing a ticket. However, if an airline accepts a reservation without payment, it must allow the consumer to cancel the reservation within 24 hours without penalty.
You can get a full flight ticket refund only if you booked a refundable ticket. However, airline ticket refund rules vary from airline to airline. Thus, it is better to refer to the airline's website or contact it directly for possible airfare reimbursement.