So if you don't have your Railcard with you when your ticket is inspected you will be required to pay for a new non-refundable ticket at the full non-discounted rate. If you could not produce your Railcard at the time of travel, on the first occasion only, you may receive a full refund on any extra fare charged.
Railcards do not renew automatically. You must make sure that your Railcard is renewed in good time because a Railcard that has expired is not valid for use and you may be charged a penalty fare for travelling on an expired Railcard.
The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. Only the named cardholder(s) can use the Railcard. 2.4. Train Companies will not issue refunds on unused/unwanted Railcards, or extend their validity period.
Please go to 'Manage my Railcard' on the website homepage to log in to your account. Once logged in, click on 'Details' under your active digital Railcard, then click on 'Manage Digital Devices' and select the device you want to remove.
Refund Processing/ Refund - Action Required – Before we can process your refund we may need you to return your tickets. Refund Rejected– We're unable to refund your tickets. This could be because you've scanned your eticket or activated your Mobile Ticket.
Can I use my Santander 16-25 Railcard to buy tickets for other people? No. The Santander 16-25 Railcard is for your use only, and provides discounts only on tickets bought for your own use. It does not cover anyone accompanying you.
While railcards might seem like an expensive investment for those who don't regularly travel by train, do not underestimate their worth. Most railcards mean you could save up to 1/3 on train fares.
Under our Passenger's Charter and the National Rail Conditions of Travel, to qualify for compensation you must make the claim within 28 days of completing the relevant journey.
Sometimes they'll even say that your itinerary or tickets are even invalid! Don't worry, though, they're not invalid. If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket.
Two adults can be named as cardholders on your Family & Friends Railcard. The two adults don't need to travel together but you do need to be travelling with at least one child between the ages of 5 and 15 to be eligible for the discount.