Can I get a train earlier than my ticket time?

You can change your reserved train as many times as you like free of charge, as long as you have not entered the ticket gate and have not picked up your ticket, and your reserved train's departure time has not passed. You can change your reservation to an earlier train yourself.



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Changes are only allowed for a different time/date of travel, so you need to stick to the same departure and arrival stations. The simplest way to amend your tickets is online via My Booking. For eticket bookings you pay the difference between your original ticket and new ticket, plus a change fee.

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Depending on circumstances (e.g. on a train that requires reservations), you may incur an extra charge but probably won't be fined. If the conductor discovers the error, then your chances of a fine increase. Bottom line is that getting on the wrong train is your mistake and you'll incur the cost of any changes.

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If your connecting train is with the same Carrier as the delayed train you will be able to travel on the next available train to your destination.

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Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late.

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Generally speaking, most tickets are valid for a specific train only and cannot be used for any other service. However, some companies may offer flexible tickets that allow you to take an earlier or later service if available.

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This depends on the ticket type. Can be used on a different time train providing the earlier or later train is also within the terms of conditions of the ticket. View full Off-Peak and Super Off-Peak terms and conditions first. Advance tickets are our cheapest tickets and are only valid for the booked train.

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Sometimes they'll even say that your itinerary or tickets are even invalid! Don't worry, though, they're not invalid. If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket.

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What if I miss a connection because my train's delayed? If your journey is split between two different trains, and the first is delayed so you miss the second one, you can wait and get the next available train operated by the same train company free of charge, as long as the entire journey is booked under one ticket.

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There's also no reason to believe they are not within short walk, so 9-10 minutes are totally fine.

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If you have an Advance ticket, you can get the next train operated by the same company that's specified on your ticket. If there's widespread disruption, or a very long wait until the next train (over 60 minutes), then you should be accommodated on a different company at no extra cost.

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It's an offence to board a train without a ticket. The only exceptions to this are: If the ticket office is closed. If a self service ticket machine that accepts cash isn't working and the ticket office is not open or there is no ticket office.

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Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.

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