Can I get refund for delayed train?

Can I get a refund for my train ticket? Yes, you can get a refund for your unused train ticket, with no fees, if your train is delayed or cancelled and you decide not to travel. If you want to get a refund for another reason, you may have to pay a fee.



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If you miss your connecting train This means you'll usually be permitted to travel on the next available train free of charge if your first train is delayed. They do not entitle you to a full refund of your order. You may need to show your tickets on later services as evidence of the delay.

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Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.

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If you miss your train, simply approach the ticket counter, or Biglietteria, present your original ticket, and ask about your options. The representative will be able to advise you based on your individual ticket.

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Passengers found travelling without a valid ticket or with an irregular ticket will be issued with a penalty fare from 100 to 500 euros, in addition to the payment of the ticket price as well as procedural and postal costs, if applicable.

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If you miss your connecting train In Europe, international rail travel is protected by CIV rules. This means you'll usually be permitted to travel on the next available train free of charge if your first train is delayed. They do not entitle you to a full refund of your order.

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Starting from September 30, 2023 Trenitalia will slowly introduce a mandatory CHECK IN policy for Regional Train ticket holders. As a result, any regional train tickets specifying NOT VALID TO TRAVEL will require a CHECK IN to be performed which would be a process to validate the tickets for usage.

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If your connecting train is with the same carrier as the delayed train you will be able to travel on the next available train to your destination. Speak to the train staff to find out if you can board the next train with your existing ticket as you may need to exchange the ticket for a new one, free of charge.

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