On a Norwegian Cruise Line (NCL) voyage, you can technically "opt out" or adjust the daily service charges, but the process is not as simple as clicking a button in the app. NCL automatically adds a "Daily Service Charge" (currently around $20 per person, per day for standard rooms) to your onboard account to cover tips for the dining and stateroom staff. If you feel that the service you received was not up to standard, you can visit the Guest Services desk (usually on the final day of the cruise) and request to have the charges reduced or removed. You will typically be asked to fill out a form and explain why you are making the request. However, it is important to know that these gratuities are a major part of the crew's compensation; NCL strongly discourages opting out, and many seasoned cruisers argue that removing them is unfair to the hard-working behind-the-scenes staff. A better alternative is often to pay the standard daily charge and then provide "extra" cash tips directly to specific staff members who went above and beyond. Note that if you have a "Free at Sea" promotion that includes "Pre-paid Gratuities," you cannot get a refund for those, as they are part of a bundled marketing offer.