Can I replace a lost Railcard?
Can I replace a lost Railcard? Lost / Stolen Railcards If you have lost or had your Railcard stolen, don't worry it can be replaced.
Can I get a physical copy of my Railcard?
You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.
Is there a digital Railcard?
Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.
Can you buy Railcard at train stations?
Yes. You can buy a 1-year Family & Friends Railcard over the counter at all staffed station ticket offices.
Can you get a digital Railcard instantly?
In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.
Is Railcard only for UK citizens?
National railcards They cost £30 (£20 for the Disabled Persons card). Not just for Brits! You don't need to live in Britain or be a UK citizen to be eligible. However, they can only be posted to UK addresses.
Can I buy a Railcard that is not digital?
Unfortunately, you can only have one version of your Railcard – either plastic or digital.
Can I get an online copy of my Railcard?
If you have ordered a digital Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard.
Do you need proof of Railcard?
You will need to provide proof of your Railcard and either the original and additional tickets that you have purchased, or if you have not yet paid, details of the notice to pay or notice of Penalty Fare.
How do I prove I have a Railcard?
If you bought your Railcard at a station, both the paper printed Railcard and the photocard must be presented. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.
Can I put my plastic Railcard on my phone?
You cannot swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard.
What happens if I lose my digital Railcard?
In the unfortunate scenario where you lose your device, you can simply add your digital Railcard to a new device. If your Railcard is already associated to two devices, please log in to your account and you will find an option to Manage your devices for any active Railcards you own.