Can I respond to a bad host review Airbnb?

You always have the option to reply to reviews publicly on your listing. Responding constructively shows that you care about your guests' feedback.



Yes, Airbnb allows you to post a one-time public response to any review left by a guest, including negative or unfair ones. This response is a powerful tool because it is visible to all future potential guests, showing them how you handle conflict and criticism. To respond, you simply go to your "Reviews" section in the app or website and select "Write a Response." You have 30 days from the time the review was posted to submit your reply. It is highly recommended to stay professional, calm, and fact-based rather than getting defensive or emotional. A good response acknowledges the guest's concern, explains any steps you’ve taken to fix the issue (e.g., "The AC has since been repaired"), and thanks them for their feedback. If a review is demonstrably false or violates Airbnb's Content Policy—such as containing hate speech or personal information—you can also report it to Airbnb for potential removal.

People Also Ask

Travelers should use Airbnb's resolution center to submit a claim within 60 days of checkout. Through this process, you can request money for incidents related to your Airbnb trip. If you and the host aren't able to come to an agreement within 72 hours, there is an option for Airbnb to mediate the claim.

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Reporting reviews under this policy To report a review for violating this policy, contact us. If a review violates this policy, we may remove that review, including any associated ratings and other content. We take the removal of any review seriously and only do so where there is a clear violation of this policy.

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Guests have 14 days to submit a review, and hosts have 14 days to review their guests. Long Story Long, reviews on Airbnb do matter! They play a critical role in establishing trust, increasing visibility, and informing decision-making for both hosts and guests.

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Just like savvy shoppers on Amazon, many hosts look into the details of bad reviews to see how bad they really are. “We read the reviews to see what the issues were,” Moltrup says. “If they bring extra people to a property, that's no good. If you're damaging stuff or you're not communicating, we look at that.”

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Some of the most vocal grievances center on cleaning fees. In the US, only 15 percent of Airbnb listings don't have cleaning fees, and a NerdWallet analysis found that cleaning fees now make up about a quarter of the total price guests pay.

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By hosting on Airbnb, you agree to abide by our terms and policies, including our Terms of Service, which we reserve the right to enforce at our sole discretion. In the event of repeated or severe violations, we may suspend or permanently deactivate a person's account.

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Check guest reviews: Check the guest's profile and reviews from previous hosts to see if they have a history of being difficult or causing problems. Look for red flags: Be wary of guests who have incomplete or vague profiles, refuse to provide additional information, or ask for exceptions to the house rules.

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Examples Of Reviews For Bad Guests on Airbnb Sadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.

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Airbnb has a two-sided review system whereby hosts can review guests, and likewise, guests have the opportunity to review their hosts. As a host, you are encouraged to leave a review of your guests for the good of the community.

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Lack of safety and security regulations Consistent standards and regulations are lacking across Airbnb rentals as they are basically private properties. Due to this hosts don't have to follow the same strict regulations that hotels do like fire, security and safety.

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If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center.

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Document the issue and message your Host Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay. It's likely that they'll be able to help you fix the issue. You can message your Host directly from your inbox to let them know what's going on.

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According to Airbnb, about 70% of guests leave reviews. One unhappy guest can hurt your revenue for months. [bctt tweet=”According to Airbnb, about 70% of guests leave reviews.”] When (not if) guest issues arise, you must do two things.

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The difference, an unhappy customer may not come back into your store and probably won't leave an online review. But an unhappy guest will leave a review for all future potential guests to see. According to Airbnb, about 70% of guests leave reviews.

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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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Reporting a violation Airbnb encourages Hosts to promptly report violations of these ground rules. We accept reports directly from Hosts who contact us, as well as from neighbors.

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Airbnb doesn't moderate reviews before they're published, and reviews are encouraged to be transparent. However, reviews do need to be honest and relate to a genuine reservation, and may be removed if they violate our Reviews Policy.

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