Can I return a rental car early for a partial refund?

Partial refunds are not permitted by any supplier. However, if a rental is returned early, and the renter/driver has a valid reason for the return, an exception may be made. Normally this means an emergency situation has taken place (death in family, injury, medical emergency, car malfunctions, etc.).



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If a prepaid reservation is cancelled more than 24 hours before the pickup time, a $50.00 USD or equivalent foreign currency used for the reservation, will be assessed a cancellation fee. If you return the vehicle before the original return date (early return), you will not be refunded any portion of the payment.

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Hertz Hold on Credit Card The authorization hold is a standard practice. It ensures that the rental charges and any additional expenses (like fuel charges or late return fees) can be covered by the renter's available credit. The hold amount can be up to US$200 for credit cards and US$500 for debit cards.

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Can I get a refund? Contact our Customer Care team at 1 (800) 654-3131 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.

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The Hertz credit card authorization amount can vary, but if you're booking with a credit card, we will place an authorization amount of up to $200, and $500 for debit cards (plus any projected charges) onto your card.

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Major rental car companies—including Avis, Budget, Enterprise and Hertz—all permit rentals on a debit card. But it's important to read the fine print. While most companies accept debit cards, they look for specific types of cards and require you to take additional steps that can make the process more time-consuming.

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CAN I PAY FOR THE RENTAL OF A CAR FOR ANOTHER INDIVIDUAL? The renter of the vehicle must be present to sign the rental agreement and provide their credit card at the time of pick up. The renter cannot provide a credit or debit card belonging to someone else for their use.

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A voucher in car rental is an electronic document that the broker issues to the renter. Usually, the voucher includes information about the rental, such as pick-up time and location, selected car, requested extras, etc. At pick-up, the renter must present the voucher to confirm the booking and full payment.

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If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded. If you return the vehicle before the original return date, you will not be refunded any portion of the payment.

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