Just touch your Oyster on the yellow card reader, select 'Oyster refund' and follow the instructions. The ticket machine will dispense a refund in cash. By post. Write to TfL Customer Services, 5 Endeavour Square, London E20 1JN.
People Also Ask
The pay as you go credit on your Visitor Oyster card never expires so you can keep your card until your next visit, or lend it to family and friends. If you don't need your Visitor Oyster card, you can get the remaining credit refunded.
A card with a negative balance may only be reused once it is topped up. The Oyster card deposit has been there specifically to prevent customers having an incentive to discard cards with a negative balance.
Before you replace your cardWe will transfer any pay as you go credit or ticket to your replacement photocard. If we can't transfer your credit or ticket, we might refund you instead. While you are waiting for the replacement card to arrive, you will need to pay for your travel.
If you only have pay as you go credit on your Oyster card, you can lend it to someone else. Two people can't use the same contactless or Oyster card for a journey. If you have a Travelcard, Bus & Tram Pass or discount added to your Oyster card, you can't lend it to someone else.
If your claim is successful, you'll be refunded the value of a single fare for the delayed journey. If your claim is unsuccessful and you believe that you are entitled to a refund, you can appeal by calling us on 0343 222 1234 Monday to Friday 08:00-20:00 (charges may apply) or online via our Help & Contacts page.
A credit card refund is initiated by the merchant or vendor who received the original payment. A refund is issued when you return a purchased item or receive a discount, for instance. The refund amount is credited back to your credit card account, and it typically appears as a credit on your statement.
Transport for London (TfL) aims to provide refunds within 10 working days. There are instances, such as complex claims or a large volume of claims arriving at once, when this is not always possible.
You can get a refund if you haven't used your ticket and you send it to us before the start date. We do not give a refund for used or partly used One Day Bus & Tram Passes, Day Travelcards or single or return paper tickets.
Transport for London (TfL) staff will advise customers to get a new Oyster card and add some credit to pay as you go so they can continue travelling. The customer should then contact TfL's Customer Services who will arrange to transfer tickets/pay as you go credit from the broken card to the new one.