Can I trust a Vrbo with no reviews?

Travelers should always be cautious of brand-new vacation rental listings because it's a lot more difficult to tell if it's a fake listing or not. For one, it means that there are no reviews to find out what the property and host are like.



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Vrbo's Book with Confidence Guarantee™ protects 100% of your payment and security deposit, and most of our listings are eligible for this coverage when you book your stay through Vrbo's online checkout.

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Vrbo is a legitimate vacation rental website. If you're considering booking through Vrbo, make sure to read reviews so you know what to expect, and pay through the website to be protected by Vrbo's guarantee, which provides a number of protections.

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Although both VRBO and Airbnb take precautions to guarantee the protection of their visitors, Airbnb poses more potential dangers for guests simply because it allows visitors to remain in shared spaces.

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Vrbo's map looks a bit outdated by comparison. However, aesthetics aside, Vrbo offers far better filter and sort functionality than Airbnb. For example, Vrbo lets you filter by user reviews, including properties rated highly for cleanliness and properties rated 4 stars and above. Vrbo's filters are also more intuitive.

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Secure Online Payments We leverage world-class systems to detect and prevent fraud, and protect payments between guests and owners. Our community members transact securely in the Vrbo marketplace thanks to Vrbo systems and infrastructure that meet rigorous security requirements to be PCI-DSS compliant.

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Vrbo has a policy that surveillance devices, which include video or audio recording, can't be used inside of a property. Security devices and smart doorbells outside of the property are allowed to record audio and video if they follow certain rules.

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If a Vrbo host wants to remove a particularly negative review left by a guest or even delete a review they've left for a guest, they can attempt to do so by contacting Vrbo customer support and opening a ticket requesting the review be removed.

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VRBO reviews offer more information to potential guests. On Airbnb, guests and hosts have up to two weeks to leave a review after the guest stays. VRBO allows an entire year as a window of time for guests and hosts to review each other. These guest reviews are extremely helpful when selecting your vacation rental home!

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Investigate the rental company with searches that include “review,” “complaint” or “scam.” If you find negative comments, consider looking elsewhere. Make sure the address is real. Check the address using Google Map's street view. Does the property match the picture in the listing?

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Property not as described
  1. First, contact the host to make them aware of your concerns. ...
  2. Also, report the issue to us within 24 hours from check-in so we're aware.
  3. Write a review. ...
  4. If you are unable to reach the host during your stay, select Contact Us to contact Customer Support.


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If you use both Airbnb and Vrbo, you can connect reviews from both sites. For example, if you imported your Airbnb listing, those reviews are already connected. You can connect your Vrbo reviews as well. And vice versa.

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Your listing might be hidden because: You hid the listing in your account. The listing has 3 or more expired reservation requests for the last 90 days. We've temporarily hidden your property to prevent more declines from affecting your listing performance. You have a low listing acceptance rate.

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Vrbo for vacation rental owners Listing on Vrbo means you have total control over your business. Owners can set their rates, enforce house rules, upload photos and a detailed listing description, communicate directly with guests and receive reviews to showcase to other browsing guests.

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Just as with any decent listing platform, both guests and hosts have the option to cancel a reservation on Vrbo.

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Turn off the lights and slowly scan the room with a flashlight or laser pointer, looking for bright reflections. Scan the room from multiple spots so you don't miss a camera pointed only at certain places. Inspect the vents and any holes or gaps in the walls or ceilings. You can also get an RF detector.

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Surveillance devices should only be used for security purposes. Location and coverage of devices must be disclosed on the property description page (see Edit your property listing for step-by-step instructions).

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