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Can Turo deny you?

Turo has the right to deny a user from the platform if their AIS doesn't meet its benchmark. We're unable to change, overrule, or disregard a low AIS. Unless we receive a corrected, qualifying AIS from TransUnion, we can't allow you to book a vehicle on Turo.



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These factors include the vehicle's value (a higher-value vehicle may incur a higher trip fee), lead time of booking (trips booked further in advance can lower the associated trip fee), trip duration (shorter trips contribute to a higher trip fee, while longer trips can help reduce the trip fee), and more.

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