Note that drivers can still cancel at any time, but riders will only be charged driver cancellation fees for Uber Black trips as noted above. Riders may be charged cancellation fees if a rider initiates a cancellation. **Phone support excludes canceled trips and is only available within 24 hours of a completed trip.

Yes, an Uber Black driver can cancel a trip, just like drivers in any other category, though it happens significantly less often due to the higher standards of the service. Uber Black drivers are top-rated professionals who must maintain a minimum rating (usually 4.85 or higher) and use late-model luxury vehicles. While they have the right to cancel for valid reasons—such as a passenger not showing up at the designated pickup point, safety concerns, or an incorrect destination—doing so frequently can put their "Black" status at risk. In 2026, Uber's "Uber Pro" system incentivizes high-tier drivers to keep their cancellation rates very low to maintain their rewards and eligibility for premium pings. If a driver does cancel after the "grace period" (usually 2–5 minutes for Uber Black), the rider is typically charged a higher cancellation fee than they would be for an UberX. However, one of the main selling points of Uber Black is the reliability; because these drivers are earning a much higher fare, they are much more likely to follow through with the trip, making it the go-to choice for time-sensitive business travel or special events.