Uber can ban your account, every account that used your phone, every account that used your car, every account that used your credit card, every account that used the phone that another account that uses your credit card entered as their own phone, every rider account that uses the details of your driver account, every ...
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Uber uses software to detect accounts that might be engaging in fraudulent activity. Then, a specialised team manually reviews each case before deciding if fraudulent activity has taken place.
Engaging in fraudulent activities, even once, can lead to permanent deactivation from the platform. Normally you will receive up to 2 warnings before this happens, but this depends on the severity of the situation.
If driver-partners want to raise a grievance about any actioning, they can do so by calling the Uber support team. Their case would be looked into and they would be updated within the next 24 hours. Only exceptions are cases related to safety, where it might take longer to investigate (up to a maximum of 5 days).
If you can prove that you were innocent and did not have any violations, you may have been unlawfully fired from your Uber position. Although Uber drivers are independent contractors, you may still be able to take legal action. One of the most common ways that an Uber driver is deactivated is after an accident.
Uber is committed to protecting the privacy and security of our users' data. With limited exceptions like emergencies, we require a valid and sufficient legal process from official government agencies before we disclose any information about our users.
Driver screeningEveryone who drives with Uber is screened before their first trip. ¹ In addition, Uber reruns these driver screenings² at least every year and uses technology to look for issues in between.
There is no official reapplication process if you've been rejected or deactivated by Uber. Your driver account is connected to your social security number. If you attempt to reapply with a different phone or email address, Uber will see that an account with your SSN was already deactivated and reject the application.
This is to help keep the Users and App safe for everyone. For this reason, to help verify that your account is yours, and is not being used by other people, we may occasionally ask you to take a real-time photo of yourself before you go online.
You must contact the customer service team to reactivate your Uber Account and request a new password. You may also be asked to provide additional information, such as your name and email address. Once you have been granted access to your account again, log in using the new password.
If you believe your Uber account was unfairly deactivated, you should contact Uber support immediately. You can do this through the Uber app or by visiting the Uber Help Center online.
I found this out the other day, when I asked my Uber driver about my passenger rating — the average of the 1-to-5-star grade passengers receive from drivers after every ride, which is shown to drivers before they agree to take a hail. “You're a 4.8,” he replied. “I usually don't pick people up if they're a 4 or less.”