Can Uber charge you twice?

Sometimes, an authorization hold doesn't get processed at the same speed as the actual charge, making it appear as though you were charged twice. This does not mean you were charged twice. This is because when you first placed the order, we put a temporary charge, which acts as a hold, with your payment method.



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We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.

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How are prices determined? Your fare may increase if you travel to a different destination or make extra stops along the route, or the trip takes much longer than expected.

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What looks like an extra or duplicate charge on a trip is likely an authorization hold. At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This also includes trips that are later canceled.

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You should call them. They are pretty good about handling situations such as yours and will likely refund your money. How do I get a refund for an overcharge that does not match the receipt? Call Uber support and provide the time and fare amount.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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Uber may apply a temporary authorization hold for the value of the fare in advance, which will appear as a pending charge in your account's payment method. This is standard e-commerce practice to ensure the card has sufficient funds, and most importantly, it doesn't result in a duplicate charge on your card.

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Resolving Your Request If we determine you are eligible, you should expect any refunds to be returned to your original payment method within 3-5 business days, depending on your bank.

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We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

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Why do I have two charges for the same trip? This can happen if you change your destination while you are on your trip, which may cause the final fare to be higher than the initial authorization amount. If a second authorization hold for the final full amount is unsuccessful, your bill may be split into two receipts.

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Even if you used a credit or debit card, it may still be difficult to trace the purchase as Uber does not provide detailed information about transactions. If you suspect that someone has used your card without your permission, contact your bank or credit card company immediately.

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If Uber charges you $9.99, it's most likely for an Uber One or Uber Pass membership. To cancel Uber One: In the Uber app, tap Account > Uber One. Scroll to Manage Memberships and select End Membership.

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In the upper left-hand corner of the app, tap the three vertically stacked lines and then the Your Trips option.
  1. Select Your Trips to dispute an Uber charge. Jennifer Still/Business Insider.
  2. Select Review my fare or fees. ...
  3. Select your issue with the ride charge. ...
  4. View your trips in the drop down menu.


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Short answer: Any amounts we refund to you will be added to your available balance in your member account. You can withdraw these funds back to your card anytime, or we'll do it automatically within a few days. It may then take your bank 3-5 days to process the refund.

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Uber's cancellation policy is as follows: If you cancel an Uber ride within 5 minutes of requesting it, you will not be charged a cancellation fee. If you cancel an Uber ride when your driver is more than 5 minutes behind their estimated time of arrival (ETA), you will not be charged a cancellation fee.

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How long does it take for the hold to be reversed? Uber reverses the hold immediately after your trip ends. This normally takes 3-5 business days to reflect in your account.

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We all know that not everyone is comfortable using a phone or an app to call an Uber, Uber CEO Dara Khosrowshahi said during the showcase. Like my mother-in-law and for her, we have a product that's incredibly easy to use. Customers can request a ride by dialing 1-833-USE-UBER.

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To avoid charges: 1) if you are more than 48 hours before your billing day, cancel in the Uber One section of the app by selecting Manage Membership, then End membership, and then confirming you wish to cancel your membership; or 2) if you are within 48 hours of your billing day, contact Support to cancel.

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How to change or cancel your scheduled ride
  1. Tap your profile icon in the top right corner.
  2. Tap “Trips.”
  3. Tap the button in the top right and select “Upcoming” from the dropdown menu.
  4. Select the trip you'd like to change or cancel.
  5. Tap “Edit time” to change your ride, or “Cancel Ride” to cancel.


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