Can Uber drivers leave comments about riders?

Now drivers can leave comments about riders, too. UberX and UberPOOL drivers can now leave feedback on customers when they don't rate the passenger five stars. And if you get the same negative mark three times in a month you're going to get a warning popup the next time you open Uber.



People Also Ask

Every Uber driver knows the same information about each of their clients: their name, location, preferred car type(s), phone number(s) and interactive ratings—that is, how they've rated their past drivers, and how those drivers have rated them.

MORE DETAILS

You may occasionally get a ride request with a destination that's far away. You'll see “Long trip” with an estimated trip time at the bottom of your screen when one of these requests is sent to you. If a trip like this is farther than you want to drive, you can always decline.

MORE DETAILS

Four Uber drivers revealed why some passengers might have lower ratings than they expected. Obnoxious friends, slammed doors, and left crumbs could leave you with one star, they said. Loading cars with bags and making drivers wait could also bring ratings down.

MORE DETAILS

In order to ensure a consistent and reliable experience, we are unable to remove individual trip ratings on request. Keep in mind that although you will rate a rider after every trip, riders are not required to do the same.

MORE DETAILS

If your rating is between 4.94 and 4.99, you are a great passenger with lots of experience. For the longest time, my driver rating was a perfect 5.0 on both Uber and Lyft.

MORE DETAILS

Yes, the report to the driver is anonymous and the notice will appear in the driver's review for a week.

MORE DETAILS

Rating quality A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city.

MORE DETAILS

For years, the two-way rating system has fueled Uber's power over its riders and drivers. Low-performing drivers — those with an average of four stars or less — were at risk of deactivation. Even some poorly behaved passengers could get kicked off the platform if they received enough one-star ratings.

MORE DETAILS

What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice. It may take a while, but that 3.9 can grow to 4.6 in no time.

MORE DETAILS

Rating quality A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city.

MORE DETAILS

Whenever possible, sit in the back seat, especially if you're riding alone. This helps ensure that you can safely exit on either side of the vehicle to avoid moving traffic, and it gives you and your driver some personal space.

MORE DETAILS

Driver Satisfaction With Uber Of the 863 drivers who indicated they primarily drive for Uber, 49.4% agreed with the statement that they are 'satisfied with their Uber driving experience', while just 36.2% disagreed with that statement.

MORE DETAILS

Better fares on short trips You will get a slightly higher amount on some short trips and a slightly lower amount on some long trips.

MORE DETAILS

After you've been waiting for a rider for 2 minutes, a fee will be charged to them for the time you continue to wait. After you've been waiting for 5 minutes, you can choose to cancel the trip or continue to wait. A cancellation fee will still only be charged after you've waited for at least 5 minutes.

MORE DETAILS

Uber said data from some cities with upfront pay have shown a 22% average increase in driver earnings for trips in which the distance to the pickup location is longer than the trip itself.

MORE DETAILS

If your rating is between 4.94 and 4.99, you are a great passenger with lots of experience. For the longest time, my driver rating was a perfect 5.0 on both Uber and Lyft.

MORE DETAILS

It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low.

MORE DETAILS