If you cancel a confirmed ticket within 48 hours and up to 12 hours before the scheduled departure of the train, ticket cancellation charges will be 25% of the fare (subject to the minimum flat rate mentioned above).
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Flexible tickets (Off-Peak, Super Off-Peak and Anytime tickets) These types of tickets can be refunded online for a fee. You have 28 days from expiry of the ticket to request a refund and return your ticket. If you have a mobile ticket and it has already been activated, you can no longer claim a refund on that journey.
Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services).
Changes are only allowed for a different time/date of travel, so you need to stick to the same departure and arrival stations. The simplest way to amend your tickets is online via My Booking. For eticket bookings you pay the difference between your original ticket and new ticket, plus a change fee.
“No Show” Policy: After departure, all fares are non-refundable and cannot be changed. Passengers who do not show or cancel prior to departure forfeit the entire amount of the no show trip segment.
If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.
If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator.
Cancelling a Ticket Reservation or Purchase within 24 hours of Booking. For airline tickets that are purchased at least seven days before a flight's scheduled departure date and time, airlines are required to either: allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours, ...