To travel on buses, trains and ferries in Auckland, you need an AT HOP card, which is a reusable prepaid travel card to use on public transport.
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The first thing you and your child should do is purchase and load money onto an AT HOP card, a reusable prepay smart card Aucklanders use for travel on trains, ferries and buses around Auckland. The card itself costs $5 and can be bought online, at the Britomart customer service centre or an AT HOP retailer.
Online. Order online, Most cards cost $5 to purchase and free postage is included direct to your address.Community Connect cards are free. Due to Covid affecting postal services, online card orders may currently take up to 15 working days to arrive via NZ post.
Buy AT HOP card online Buy card onlineThe purchase price for an AT HOP card is $5. When you order online your HOP card online, you need to top up the card with $5. Cards purchased online are delivered within New Zealand only and free of charge.
Finding the vending machine at Auckland AirportThe AT HOP vending machine is next to the AirportLink bus stop, just outside door 4 of the Auckland Airport domestic terminal, near the Air New Zealand arrivals area. Just look out for the orange signage to find the bus stop and the vending machine.
I lost my Hop card. How can I replace it? If you have a registered Hop card and it is ever lost or stolen, let TriMet know immediately by logging in to your account and choosing “Report Lost or Stolen” on the Hop website or in the Hop app. Or call TriMet at 1-844-MYHOPCARD (694-6722).