Can you complain about cold food on Uber?

We're able to provide the best support if contacted within 48 hours of placing the order. We recommend providing a photo of your order, so we can thoroughly review your request. You can also give feedback for each item in your order using our in-app rating system.



People Also Ask

Can I get a refund if Uber Eats takes too long and my food is cold once it is delivered? You can certainly ask for a refund.

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Contact our team 24/7 via the Help section of the Uber app, or submit a question at help.uber.com. If you contact Uber through help.uber.com, you'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

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Refunds that the restaurant are responsible for will be automatically deducted from the restaurant's weekly payment statement. Refunds will not be issued for things like missing sauces, condiments, cutlery, napkins and straws.

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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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Can I get a refund if Uber Eats takes too long and my food is cold once it is delivered? You can certainly ask for a refund. They may or may not issue a refund, though.

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Filing a Claim in Small Claims Court It is also the time it takes to litigate a class action lawsuit. The lack of a class action lawsuit option does not mean you cannot take Uber Eats to court. You can file a claim in a small claims court to seek just compensation.

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We understand that some people would prefer to talk to someone on the phone, so we created the option to call us to request your ride. 1-833-USE-UBER is available in the US where Uber is available. You can request your ride 7 days a week, from 4am – 10pm EST by phone.

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