Can you contact Uber without the app?

Customers can dial 833-USE-UBER (873-8237) to speak with an Uber agent in English or Spanish to request or reserve a ride.



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Uber riders don't have to have the app on their phone to request a driver. Riders can now call to book a ride on-demand or schedule one ahead of time.

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24/7 phone support To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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Uber will actively monitor all active cars at the time requested to find a ride for you but cannot guarantee a ride. In big cities and busy areas, there will likely be cars available throughout the day and night, but in the exceptional case that no drivers are available, you will be notified immediately.

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To contact your Uber driver while he's on his way to you, look at the bottom of the screen for the box with the driver's information. Tap on the Contact button. You will have the option of texting or calling.

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How to delete your Uber account: An easy step-by-step guide
  1. Open the Uber app and tap the menu icon (the three bars) at the top left.
  2. Tap Settings
  3. Go to Privacy
  4. Tap Delete Your Account at the bottom of the screen. After you hit delete your account will be deactivated.


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To avoid charges: 1) if you are more than 48 hours before your billing day, cancel in the Uber One section of the app by selecting Manage Membership, then End membership, and then confirming you wish to cancel your membership; or 2) if you are within 48 hours of your billing day, contact Support to cancel.

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Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.

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How to delete Uber on desktop
  1. Go to the designated Uber webpage for account deletion.
  2. Log into your Uber account.
  3. On the page where you see your Uber accounts, click Continue.
  4. Select a reason for deleting your account.
  5. Click Delete Account to complete the process.


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How to delete your Uber account: An easy step-by-step guide
  1. Open the Uber app and tap the menu icon (the three bars) at the top left.
  2. Tap Settings
  3. Go to Privacy
  4. Tap Delete Your Account at the bottom of the screen. After you hit delete your account will be deactivated.


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Contact our team 24/7 via the Help section of the Uber app, or submit a question at help.uber.com. If you contact Uber through help.uber.com, you'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response. We'll also send you an email.

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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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Yes! It is really easy to contact the driver before or after the ride, and it is also completely safe, as you both maintain complete privacy and do not share your phone numbers.

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How much should you tip Uber drivers? Similar to tipping for other services, like getting a massage or going to the nail salon, the rule of thumb is to tip 20%, says Sokolosky. So if your ride costs $30—an average cost for a moderate trip in most cities—then you'll tip $6, for a total of $36.

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Your ride is confirmed once you receive your driver details. Reserve is available in select cities. ³ Wait time varies based on the vehicle option you select.

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