If you can't access your mobile boarding pass, or your phone dies, you can use another method such as a self-service kiosk or have an agent assist you at the check-in counter. If this issue occurs once you're past security but before you board your flight, ask a gate agent to print off a copy for you.

Yes, you can get a boarding pass from a gate agent, but this is typically done as a last resort or for specific administrative needs. If your phone dies, you lose your paper pass, or you were placed on a standby list and cleared at the last minute, the gate agent can print a physical pass for you at the podium. However, airlines in 2026 strongly prefer that you check in and obtain your pass via their mobile app or a self-service kiosk before passing through security. Some international or "low-cost" carriers may actually charge a fee for a "reprinted" pass if you don't have a digital version. Additionally, if you haven't checked in at all, you usually cannot reach the gate, as you need a boarding pass to get through security in the first place. Gate-printed passes are most common for seat reassignments or upgrades processed just before boarding.