Can you get a different train if yours is delayed?

If your connecting train is with the same carrier as the delayed train you will be able to travel on the next available train to your destination. Speak to the train staff to find out if you can board the next train with your existing ticket as you may need to exchange the ticket for a new one, free of charge.



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Depending on the class of ticket you have, you may or may not be allowed to board the next train with the same ticket. According to railway regulations, once you reserve a seat, you are not permitted to use the same ticket to board the next train.

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If you miss your connecting train This means you'll usually be permitted to travel on the next available train free of charge if your first train is delayed. They do not entitle you to a full refund of your order. You may need to show your tickets on later services as evidence of the delay.

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Any time tickets are the most flexible and can be used on any train on the chosen day of departure for the journey you have booked. An anytime ticket allows you to return on any train within the dates displayed on your ticket.

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Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.

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Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.

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Anytime tickets You are allowed to break your journey at any point, or more than once if you wish. This means that you do not have to make the whole of your journey at the same time or, where allowed, on the same day.

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A train doesn't wait for late passengers or passengers who are not sure where they're going. They only let passengers in who are on board, who booked a ticket, who know they have to be on that train to get to their destination.

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Anytime Return: Your outward travel can be anytime within five days of the date on your ticket. Your return travel must be within one calendar month of the outward travel date specified. Anytime Day Return: Your outward and return travel can be on any train on the date specified.

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Japanese Trains Are The Most Punctual Japan's train system is legendary for its punctuality.

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