Can you get kicked off Uber for a low rating?

Rating quality A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city.



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If you're between a 4.6 and 4.69, I hate to say it, but you may be a bad passenger. We are now reaching the bottom of the barrel in terms of ratings, as almost all ratings seem to be between 4.5 and 5.0. If you're in the 4.6 range, you might not know it, but you may be a bad passenger.

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Consistent low ratings are monitored by Uber. If your score remains low for an extended period, Uber may cancel your account or ban you from working with them. This is why it's so important that you know how you can improve your rating.

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If your rating is between 4.80 and 4.93, you are still a good passenger, but you've gotten quite a few less-than-perfect ratings.

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The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.

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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous.

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Ratings are anonymous, so rating a driver or rider does not affect your account, but having a high rating means you are more likely to be prioritized by drivers if you are a rider, and more likely to appeal to riders if you are a driver.

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Don't worry. One low rating won't have a significant impact on your overall average. If you're consistently rated poorly, check out Uber resources, including tips from other delivery people. If your rating doesn't improve, you may lose access to the app (see Uber's Community Guidelines for more information).

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I have a 4.85 Uber passenger rating, is that good, bad, or average? It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low.

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It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low. It's important to understand a few things about how you are rated as a rider.

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We will notify you if we detect fraudulent behaviour on your account, explaining the activity that we have detected. Engaging in fraudulent activities, even once, can lead to permanent deactivation from the platform.

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One low rating won't have a significant impact on your overall average. If you're consistently rated poorly, check out Uber resources, including tips from other delivery people. If your rating doesn't improve, you may lose access to the app (see Uber's Community Guidelines for more information).

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Uber's driver app can detect and record if you are accelerating aggressively, stopping quickly instead of gradually and if you are exceeding the speed limit for a specific stretch of roadway.

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San Francisco's Lazhar Bedri earned the notation of longest tenure for being an Uber driver since July 2011. Las Vegas' Fatou Cissokho received the highest rating — earning nearly 4,000 five-star reviews. Birmingham driver Charlana Moses was recognized for having made the most trips.

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Top tips: How to get a better Uber rating
  1. Keep your car clean. This one's fairly obvious — nobody likes riding in a dirty car. ...
  2. Make each journey a nice experience. A clean vehicle counts towards a good first impression. ...
  3. Offer in-car extras. ...
  4. Pick the best route. ...
  5. Keep your phone updated. ...
  6. Keep chat to a minimum.


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You'll see how many drivers gave you a stellar 5-star rating, how many handed out the dreaded single star, and everything in between. The ratings breakdown is available to all Uber users right in the Privacy Center, which can be accessed by logging into your account online or in the app.

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In order to ensure a consistent and reliable experience, we are unable to remove individual trip ratings on request. Keep in mind that although you will rate a rider after every trip, riders are not required to do the same. Ratings are optional for riders.

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Uber ratings below 4.7 are considered to be below average. So a rating of 4.5 isn't very good.

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