In general, hotels should take immediate action if a guest reports the presence of bed bugs. This could include offering a new, clean room, or, in severe cases, guests may be able to negotiate a partial or full refund for their stay.
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Take photos of any evidence you find and ask for a room change. There's no federal bedbug law, but 21 states do have bedbug-related legislation, according to the Environmental Protection Agency, like ensuring hotels are maintaining cleanliness and that hotels must exterminate bedbugs before housing different guests.
The top three places where pest professionals report finding bed bugs are single-family homes (91 percent), apartments/condominiums (89 percent), and hotels/motels (68 percent).
When checking for bed bugs in a hotel room, housekeeping staff should also check: along the seams, inside covers and around the zips of sofas and chairs. where furniture, skirting boards and carpets meet the wall. along the seals of doors and drawers as well as the joints.
When encountering bed bugs in a hotel, it is reasonable to request a refund or a room change. Most reputable hotels will be willing to accommodate such requests to ensure customer satisfaction. If necessary, escalate the issue to a higher level of management.
It is illegal in the United States to have undisclosed cameras in vacation rental homes or hotels. It's also against the policies of every major hotel and vacation home company to have cameras (hidden or visible) in private areas like bedrooms and bathrooms.
Some hotels keep video surveillance tapes for a few days, while others keep them for months or even years. Before installing a security camera in a hotel, be sure to check with the hotel management to see how long they keep video surveillance tapes.