Can you refund Trainline ticket if not used?

If you've booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow our cancellation process. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket.



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With Anytime Returns the outward part is valid for 5 days from the date shown on your ticket, and the return for 1 month. Anytime Day tickets are only valid on the date shown. Your ticket is refundable (with no admin fee) if the service you planned to travel on is delayed or cancelled, and you choose not to travel.

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How to Get Refunds
  1. Amtrak.com or Amtrak Mobile App: Most tickets purchased online can be canceled and refunded online.
  2. Phone: Refunds may be processed by calling 1-800-USA-RAIL (1-800-872-7245).
  3. Amtrak Stations: Refunds may be processed at stations with Amtrak ticket offices.


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In such unfortunate circumstances, you can contact the airline to request a free cancellation or to reschedule your flight in light of the circumstances. You will likely need to provide some form of documentation as proof of the situation such as a death certificate.

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Although not an official ticket type an 'Open Return' train ticket simply means you have more flexibility on the train you decide to travel back on, either on the date specified or within one calendar month of your outward journey.

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If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator. Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.

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If your connecting train is with the same Carrier as the delayed train you will be able to travel on the next available train to your destination.

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You can get a full flight ticket refund only if you booked a refundable ticket. However, airline ticket refund rules vary from airline to airline. Thus, it is better to refer to the airline's website or contact it directly for possible airfare reimbursement.

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Nonrefundable fares, on the other hand, cannot be returned for a full refund. Some nonrefundable fares can be canceled or changed for a partial refund in the form of an airline flight voucher, but rarely can you receive cash or credit card reimbursement for a canceled nonrefundable fare.

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With a non-refundable ticket, you can change your flight when you pay a change fee of $0-$400, depending on your travel route, plus the price difference.

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