While you can't remove it, you can report it if you think it violates our Review Policy. Otherwise, feel free to respond with more context or to provide your own perspective, so long as you, too, follow the policy.

In 2026, you cannot simply remove a bad review from your Airbnb profile just because you disagree with it or find it unfair. Airbnb's review policy is designed to maintain the integrity of the platform's feedback system. A review can only be removed if it violates Airbnb’s Review Policy, which includes cases where the review contains "extortion" (e.g., a guest demanding a refund in exchange for a positive review), hate speech, or private information like a phone number. It can also be removed if it is deemed "irrelevant," such as a guest complaining about the weather or the airline rather than the property itself. If you receive a negative review, the best course of action is to write a professional, public response addressing the guest's concerns calmly; this shows future guests that you are a proactive and reasonable host. In 2026, Airbnb also offers a "Review Dispute" tool in the Help Center where you can submit evidence (like photos or message logs) to prove a guest is lying, but the burden of proof is very high.