SmarTrip stored value and passes are non-refundable. Refunds are available in the following circumstances: Non-Residents: Customers who live outside a 100-mile radius of the District of Columbia.
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The cards are being phased out due to the installation of new fare gates in Metro stations, which will begin in June 2021. All agencies that use the SmartBenefits program are encouraged to let their participating employees use Metro's online, self-service card replacement process.
A SmarTrip® card is required for each rider age 5 and older (up to two children under age five may travel free with each fare paying adult). The blue fare vending machines are your best choice if you need a SmarTrip® card. The blue Fare Vending machines sell up to six SmarTrip ® cards at a time.