Can you trust Airbnb reviews?

One of the ways Airbnb fosters trust between Hosts and guests is through our review process for stays and Experiences, which helps our community make informed booking and hosting decisions and provides guests and Hosts with honest feedback to help them improve.



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Listings with no reviews coupled with a few red flags should make you stay away as they might be scams. Yes, there are scam listings on Airbnb and you should be wary of them. According to USA Today, a bait-and-switch happens when your host forces you to stay at a different property than the one you booked.

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Safety measures to protect hosts Safety issues can happen at any form of lodging, and Airbnb is generally considered safe. Just be aware that problems can arise, so be aware of scams, unethical practices and physical issues with properties.

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Check the host's profile Airbnb verifies users (both hosts and guests) through several factors, including government IDs, email addresses, and phone numbers. Always check the host's profile to make sure they've uploaded these things—you can find it on the left side of their profile page.

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5 risks for Airbnb, Vrbo® and other property rental hosts
  • Property damage to your Airbnb or Vrbo. ...
  • Preventing guest injuries at your Airbnb rental. ...
  • Theft of personal belongings. ...
  • Squatters in your rental. ...
  • Loss of use can equate to loss of income.


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If there is a problem with your Airbnb stay, the best option is to contact your host immediately. Airbnb recommends starting a request within 72 hours of noticing the issue to ensure that you're eligible for a full refund (if necessary).

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices.

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Airbnbs are usually cheaper than hotels for longer stays and large groups, but they don't offer the same services. Sally French is a travel rewards expert who joined NerdWallet in 2020. She previously wrote about travel and credit cards for The New York Times and its sibling site, Wirecutter.

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1. There are more destination photos than house photos. Eliminate listings that show more stock photos of the destination than of the Airbnb property itself. That could indicate any number of issues, from the Airbnb being run down and therefore not being photogenic (or hygienic…) to the listing being fake.

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Can an Airbnb Review be Deleted? In the absence of specific details about what might have gone wrong or who might have been at fault, there is no chance of removing a negative review. Similarly, Airbnb does not allow hosts to delete unfavorable or critical reviews submitted by guests.

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Airbnb has protocols in place to help prevent scams, and for the most part, it can filter out fraudulent users. For instance, the company said, it pays hosts for stays 24 hours after check-in so the host doesn't even see any money until a stay is happening.

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Airbnb allows guests and hosts to leave star ratings and written reviews for each other within 14 days after check-out. Neither guests nor hosts can see the other's review until both have been submitted or until the 14-day review period has ended. This is so both parties can be as unbiased and impartial as possible.

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In an Airbnb arrangement, both the host and the guest may face claims for property damage or loss. For example, a host may face property damage or loss due to criminal conduct (theft) of a guest. On the other hand, a guest may face additional liability due to the loss or damage of the host's property.

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Host damage protection, part of AirCover for Hosts, provides Hosts with $3 million in coverage in the rare event your place or belongings are damaged by a guest during an Airbnb stay. You're reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage.

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Airbnb prohibits security cameras or recording devices that are in or that observe private spaces like bedrooms, bathrooms, or sleeping areas. You must indicate the presence of all security cameras or other recording devices in or around a listing, even if they're not turned on or hooked up.

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In general, hosts can only enter their guests' rental properties with their permission or prior notice. Airbnb hosts must arrive on time. Invading privacy is considered a big no-no, and a host must respect guests and their privacy when renting a property on Airbnb.

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The easiest, most low-tech way to find a camera is to perform the kind of search Calwell's friend did: Turn off all the lights, sweep a flashlight around the room, and look for reflections that might indicate a lens. Go slowly, since a glint from a lens can be pinpoint-small.

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Can a guest cancel Airbnb reservation? There are a number of reasons why a guest might request a refund: family and health issues that can cause a guest to cancel a trip, weather events that impact a person's travel plans, or even work trips can fall through at the last minute.

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If you're owed a payout, the money will typically be sent to you 24 hours after your guest's scheduled check-in time. For example, if you have a firm cancellation policy, and your guest cancels less than seven days before check-in, you'll be paid 100% of your nightly price for all nights, minus any taxes and fees.

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