While it's hard to imagine happening, stolen luggage still happens in many parts of the world. In 2014, several baggage handlers were arrested at Los Angeles International Airport for stealing items out of passengers' checked luggage.
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According to the Department of Transportation, luggage theft is a common problem. U.S. airlines reported more than three mishandled bags for every thousand in March. More than 1 million bags were stolen in 2018. It resulted in $1.2 billion in missing valuables.
Baggage thieves often focus on bags that blend in, like ones that are plain black or gray. Don't put valuables in checked baggage. Moreover, if you must check in a bag at the gate, the department recommends you move those valuables into a personal item that you're still allowed to carry onto the plane.
Across the board, the chance of an airline losing a suitcase — at least for a little while — is around 0.4%, according to LuggageHero. That's about one in every 250 bags. Meena Thiruvengadam is a Travel + Leisure contributor who has visited 50 countries on six continents and 47 U.S. states.
In some instances, the workers don't have enough time to move the bags onto the aircraft, and in other cases, the robots accidentally place the bags in the wrong transfer containers. A few other reasons airlines lose luggage include: Incorrect tagging at check-in. Improper luggage loading.
According to the U.S. Department of Transportation, you are entitled to compensation for reasonable incidental expenses you incur because of your delayed baggage, up to the maximum liability limits, set by statute. For U.S. domestic flights, this is $3,800 per passenger.
Airlines will likely want to stay out of court, so you must file a Property Irregularity Report (PIR) to increase your likelihood of a settlement. If that doesn't work, file a claim in small claims court. That doesn't require an attorney, but each state has maximum limits regarding what you can recover.
“Of all national airlines, American Airlines lost the most bags in 2022, losing 850 bags per 100,000. That was followed by JetBlue, Alaska Airlines, and United Airlines,” Travel and Leisure magazine reported in a recent article published before the holiday meltdown.
Passengers may return to the airport to pick up their item or may approve someone else, in writing, to do so. Items can be shipped back to the owner at the owner's expense.
Baggage handlers, airport security, and TSA agents may have access to your luggage behind closed doors. While most of these individuals are just trying to make an honest living, there have been numerous documented instances of airport personnel stealing from passengers' bags.
Civil unrest impacting aircrew during their layovers away from their home base. Flights operating in the vicinity of airspace with conflict zones. Lone-wolf and terrorism incidents compromising security.
Allegiant AirAllegiant is also the U.S. airline least likely to mishandle your luggage, according to the 2021 Air Travel Consumer Report. Over the 12-month period studied, Allegiant handled 446,862 bags and just 877 were mishandled. The airline only mishandled 1.96 bags out of 1,000.
This has travel experts recommending not checking a bag. And if you can't avoid it, make sure essentials like prescriptions are in your carry-on. That's because some travelers are reporting waiting for weeks to be reunited with lost bags, if they are reunited at all.