Do airlines still deliver delayed baggage?

Yes, airlines are responsible for delivering lost luggage to passengers.



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According to the U.S. Department of Transportation, you are entitled to compensation for reasonable incidental expenses you incur because of your delayed baggage, up to the maximum liability limits, set by statute.

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If your luggage doesn't arrive on the same flight as you, it's considered delayed. Your bag won't be considered lost until it cannot be located for a specific number of days as determined by the airline, usually between 5-14 days after your flight.

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Which airlines are the worst for lost, delayed or damaged luggage? American, the largest airline in the world, ranked at the top for mishandling luggage, closely followed by economy carrier JetBlue. Here's the list.

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These are the worst airlines for lost and mishandled luggage in the United States:
  1. American Airlines. American Airlines is the number one worst airline for losing or damaging your luggage, with 5.34 incidents per 1,000 bags. ...
  2. United Airlines. ...
  3. Alaska Airlines. ...
  4. JetBlue. ...
  5. Frontier Airlines. ...
  6. Delta Air Lines. ...
  7. Hawaiian Airlines.


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Airport baggage procedures can be complex at large hubs, so waiting 30 to 45 minutes for bags can be normal. Luggage can come in waves from a single flight as well, so just because your suitcase didn't arrive initially doesn't necessarily mean it's lost. Patience goes a long way in times like these.

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Consider filing a lawsuit against the airline in small claims court. Small claims courts handle a wide variety of property-related lawsuits which include lawsuits for lost luggage by an airline. Small claims court is also an affordable and user-friendly way for you to sue an airline for lost or delayed luggage.

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Once passengers have boarded the aircraft, the compensation structure is $100 in credit for a delay between three and five hours, $175 in credit for a delay between five and six hours, or a $250 credit for a delay of six hours or more.

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Schedule Change/Significant Delay - A consumer is entitled to a refund if the airline made a significant schedule change and/or significantly delays a flight and the consumer chooses not to travel. DOT has not specifically defined what constitutes a “significant delay.”

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Delayed bags Customers whose bags were delayed somewhere other than where they live may submit a claim for reimbursement of expenses, along with receipts, for the period during which their bags were delayed. If the bags aren't found after five days, the customer may also submit a claim for their lost bags.

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Airlines recommend that passengers collect their baggage as soon as possible, suggesting they should not wait longer than 30 to 40 minutes after the aircraft has landed.

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How Long Does It Usually Take To Get Checked Luggage After Landing? While it varies per airline and airport, in general, passengers can expect to pick up their checked luggage anywhere between 15 to 45 minutes after arrival. Of course, this will depend on a variety of things.

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Lost luggage surprise: 97% of bags are found, returned within 2 days. Of all mishandled bags, 81% were simply delayed, 16% were damaged or pilfered and 3% were declared lost or stolen and never found, a new study found.

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So if you are connecting via a US airport, it's better to have more than 2 hours between the flights. Lines at passport control are often long, and most major US airports are very busy. You'll probably need more than 2 hours to clear immigration, collect and recheck bags and navigate between the terminals.

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As a rule of thumb, you could probably expect your bags to arrive within 20 to 30 minutes of the plane arriving at the gate but arrival time for checked bags can sometimes be hard to predict.

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Tweeting at the airline's customer service team, submitting a request for compensation online or writing a letter the old fashioned way are other options that have met with success…

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For domestic flights in the U.S., airlines have to pay you 200% of the value of your one-way ticket up to $775 if you arrive at your destination one to two hours past your originally scheduled itinerary or 400% of the one-way ticket price, up to $1,550 if your arrival delay is longer than two hours.

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According to the DOT, airlines are not required to provide money or other compensation when flights get delayed, regardless of how late they are. However, when a “significant delay” takes place, passengers may receive refunds for seat selection fees or checked baggage fees.

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If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at https://secure.dot.gov/air-travel-complaint.

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If the missed connection is the airline's fault (a delayed initial flight due to mechanical problems, for example), the airline should rebook you on the next available flight. If the next outbound flight is the following morning, the airline should either book you on another airline or provide accommodations and meals.

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Give yourself a fighting chance
But the 45-minute rule only applies under ideal circumstances; if your connection takes you to a notoriously troublesome airport during the winter months (we're looking at you, Chicago O'Hare), try for a flight with at least a 75-minute layover.

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While these terms are often used interchangeably, they are not the same thing. A layover is the time you spend at the airport between two flights. A connecting flight is the next flight in your itinerary that you're waiting at the airport to take.

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