How to order special assistance? Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.
People Also Ask
Airport assistance is a free service the U.S. Department of Transportation requires airlines to provide – so don't be shy about asking for assistance. Airport floors are shiny and generally level, perfect for the wheels on suitcases and wheelchairs.
Do I have to pay extra to fly with a wheelchair? It's free to check up to two wheelchairs, scooters or mobility devices, including sports wheelchairs and personal medical equipment, in addition to your checked bags. We recommend any mobility device not needed for assistance to your gate be checked in the airport lobby.
The 1986 Air Carrier Access Act requires airlines to provide free wheelchair service to any traveler who asks for it, without requiring a description or documentation for that need.
Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days. Chat with a Special Assistance Agent for free.
Don't forget to tip.Thank a wheelchair attendant with $3 to $5, or more if he or she helps with luggage or spends extra time with you. For an electric cart, tip $2 to $3.
Should I tip for wheelchair assistance at the airport? Tipping is at the discretion of the traveler, but it is recommended that you tip. The suggested tip amount ranges from $5 to $10, but you can always increase the amount if the service is exceptional.
To use this service, please contact the carrier during the booking process or directly before the flight. You can do it by phone or by filling a special form (among other things, you must provide knowledge about the medical condition of the passenger, including the need to provide him with a wheelchair). Attention!
If your flight is within 72 hours, please call TSA Cares (855) 787-2227 to request assistance. TSA Cares assistance is only available for assistance through the screening checkpoint. If you need in-flight assistance or wheelchair assistance from the curb to the aircraft, please contact your airline.
Passenger assistantPrimary duties: A passenger assistant is a customer service professional who helps assist travelers at the airport. They handle passenger check-ins, assist with boarding and deplaning and communicate travel information to passengers.
Airline employees and booking agents will assume the front row is best for a disabled passenger, but the row behind the bulkhead (with movable aisle armrests) may be more comfortable.
How Do I Fly with a Disability? You can fly with a wheelchair with a disability in one of two ways; you can either bring your own wheelchair (but may need to bring spare parts along with you to avoid any issues) or fly utilizing airline provided mobility equipment (usually a manual wheelchair) .