Why is my rider rating important? Drivers see rider ratings before accepting orders, so they may choose to decline your request if you have a low rider rating. Maintaining a high rating maximises the chances a driver will accept your request.

Yes, Bolt drivers can see their overall Star Rating and, in the 2026 version of the app, they have access to a "Driver Score" or "Activity Score" dashboard. This system allows them to track their performance based on recent trips. While drivers can see their average rating (typically out of 5 stars), they generally cannot see which specific passenger gave them a low rating to protect user privacy and prevent retaliation. However, Bolt provides drivers with "anonymized feedback" summaries if multiple passengers mention specific issues like "car cleanliness" or "driving style." Similarly, passengers in 2026 can see their own "Rider Rating" in their profile, as Bolt (much like Uber) encourages a mutual accountability system. If a driver’s rating falls below a certain threshold—often 4.5 or 4.6 depending on the city—they risk temporary suspension or permanent deactivation from the platform.