The customer will be advised by Qantas staff at check-in. If connecting from an international flight through to an Australian domestic flight, you will need to clear customs and collect your bags at the first international point.

Whether you need to collect your bags on a Qantas connection depends on the country of your layover. If you are connecting from an international flight to another international flight in Singapore or London, your bags are typically "checked through" to your final destination, and you do not see them until you land. However, if you are arriving in Australia or the United States on an international flight and connecting to a domestic one, you must collect your luggage, clear Customs and Immigration, and then drop it at a "Connecting Baggage" counter. For example, if you fly London to Sydney and then on to Melbourne, you must grab your bags in Sydney to clear the border. In 2026, Qantas has automated many of these "re-check" points at hubs like Perth and Sydney to speed up the process. A peer-to-peer "safety check": always verify with the check-in agent at your origin airport if your bags are tagged to the "final destination" or just the transfer hub to avoid any lost-baggage surprises.