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Do I need a photo on my digital Railcard?

You will be asked to provide a digital passport-style photo if you select 'Digital'.



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You can buy your Two Together Railcard online or at a staffed station Ticket Office. To buy online, simply click ''Buy Now'' on the website homepage and follow the instructions on the screen. You will need to provide two separate passport-style photo (one of yourself and one of the other named cardholder).

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Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence). The image must be in sharp focus. Please make sure that your face is not obscured by hats or hair.

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You will need a passport style photo (shoulders up) if you are purchasing a digital Family & Friends Railcard online.

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Railcard are available offline for a period of up to 72 hours. The Railcard app on your device will continue to show your digital Railcard as long as your mobile device has connected to the internet at some point within the last 72 hours.

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You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.

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In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.

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Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.

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A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train.

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If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.

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Do they always check Railcard? A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.

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If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.

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Screenshots of eTickets can't be used to travel.

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Yes. You as the cardholder can buy tickets for your named companion and up to four children as long as they are travelling with you.

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The Family & Friends Railcard gives you 1/3 off train fares for up to 4 adults and 60% off for up to 4 kids between 5 and 15.

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